System Requirements for the CASTI Learning Management System (LMS)

• Broadband Internet connection
• Windows Vista (or higher)
• Apple (Mac) and Android devices are not supported
• Google Chrome or Microsoft Edge
• Latest version of Adobe Reader
• The ability to edit, highlight, copy, and paste are not available due to copyright policy.
• Note: Use of Adobe software may have additional system requirements (Please refer to the Adobe specifications provided with your Adobe software or visit the Adobe website at www.adobe.com for more information.)
• Note: Please consult with your company IT department if you are unsure that your company computer meets the above requirements

System Requirements for e-Documents

• Internet connection (broadband recommended). (An internet connection is required to download and install your e-Book or e-Document.)
• FileOpen Plugin must be installed: http://plugin.fileopen.com
• Windows Vista (or newer)
• Mac (Apple) and Android computers, tablets, and devices are not supported.
• This software must be installed on a desktop or laptop hard drive.
• 100 MB free disk space.
• Latest version of Adobe Reader.
• The abilities to edit, copy, and paste in the PDF file(s) are not available due to the publisher's copyright policies.
• Note: Use of Adobe software may have additional system requirements (Please refer to the Adobe specifications provided with your Adobe software or visit the Adobe website at www.adobe.com for more information.)
• Note: Only single-sided printing is available.
• Note: Please consult with your company IT department if you are unsure that your company computer meets the above requirements

e-Document Terms and Conditions

• e-Document purchases are not eligible for refund, credit, or exchange.
• e-Document are available as single-user license products only. All e-Documents and publications are protected by copyright. You are permitted to install your e-Document ONE time on ONE computer only. When installed, your e-Document cannot be moved to or accessed from any other computer(s). Please be sure to select an appropriate computer to install your e-Document.
• You are responsible for ensuring that firewalls or other software/hardware configurations do not prevent the e-Document software from authorizing the installation online. CASTI can not provide technical support for your firewall configuration. Please contact your firewall provider or network technical support personnel to resolve such issues.
• If the e-Document is removed from the licensed computer for any reason, CASTI is not responsible for replacing the e-Document. However, at CASTI's sole discretion, a one-time reinstallation may be authorized for current e-Document editions only. Outdated or replaced editions will not be supported.
• CASTI is not responsible for the replacement of e-Documents lost, stolen, or damaged due to software, hardware, and/or operating system issues which render e-Documents inoperable or inaccessible. CASTI is not responsible for the replacement of e-Documents lost or damaged due to removal, deletion, or overwriting of e-Documents whether accidental or intentional. CASTI is also not responsible for the replacement of e-Documents when the computer on which the e-Document has been installed is replaced, reformatted, updated, or changed in any manner.
• You are permitted to create a single hard copy of your e-Document, by printing a copy of it from the computer on which you choose to install the e-Document. This is the only way you may create a hard copy of your e-Document. You may not create any additional hard copies through any means; you may not print subsequent copies and you may not photocopy your single hard copy. You may create your single hard copy at any time after purchasing the e-Document; however, CASTI will only provide technical support to help you do so within 30 days of your purchase.

Technical Support

When you purchase an e-Document from CASTI, you are entitled to 30-days of free technical support (from the date of purchase).

Before contacting CASTI Technical Support please go to the Frequently Asked Questions (FAQ) page of our web site for troubleshooting advice. If you have reviewed all the FAQs and you have not been able to successfully install your CASTI e-book, please request Technical Support by email at training@casti.ca or call (780)424-2552 between the hours of 9:00 am to 4:30 pm MT for assistance.

Certificate Reprints

If you should require a replacement of your Certificate of Completion from a CASTI training course, a hardcopy is available to you for a $40 administration fee. If you require a PDF copy of your certificate, you can request one free of charge. For all replacement requests please email training@casti.ca with your full name, the course name, and the year in which the training course was taken.

Privacy Policy

Codes and Standards Training Inc. (CASTI) and CASTI Publishing Inc. have developed our privacy and records policy in full conformance with Alberta's Freedom of Information and Protection of Privacy Act. We are committed to providing our customers with optimum service while protecting their privacy and safeguarding their personal information.

Student records are kept for a minimum of 6 years, and at the discretion of CASTI, these records may be destroyed thereafter. Student records are released only after a written request is received by the student. Records may be shared with partners of CASTI for the purposes of notifying students of CASTI-related services and products. CASTI does not sell or rent customer information to third parties.

While our web site provides links to other related web sites, we are not responsible or liable for the information or the privacy practices on other sites. We suggest that you read the privacy statements on each web site that you visit.

Terms and Conditions

Course Registrations

• Registration signifies acceptance of all CASTI Terms and Conditions.
• CASTI reserves the right to postpone or cancel any course(s) and/or change instructors at any time.
• CASTI shall not be responsible for the delay or failure to perform any of the terms and conditions or other activities, including but not limited to delivering courses, if such delay or failure is caused by strike, war, act of God, pandemic or other health-related circumstances, instructor illness, or other circumstances beyond the control of CASTI, including force majeure.
• CASTI will not be held liable for any costs or fees incurred for travel, accommodation, and other expenses should a course be postponed, cancelled, or otherwise modified.

Course Transfer Requests

• For Self-Study courses or webinars, no transfers will be permitted under any circumstances, regardless of whether online training content was accessed.
• For Instructor-Led courses, transfer requests that are received in writing:
• 5 or more full business days before the course start date may be eligible for a transfer into another Instructor-Led course, pending payment of a $100 transfer fee.
• less than 5 full business days before the course start date may be eligible for a transfer into another Instructor-Led course, pending payment of a 15% transfer fee.
• Upon approval by CASTI, registrants may transfer to an Instructor-Led course scheduled up to 1 year from the original course start date. Transfers will not be granted beyond this 1 year time period.
• No subsequent requests for transfer will be accepted after a first transfer is approved.
• Any balance due must be paid before a transfer request is approved.
• Transfer requests must be received in writing via email to training@casti.ca and all requests must be confirmed via email reply from CASTI. Only transfer requests that have been confirmed by CASTI will be honoured.
• Transfer requests may only be made by the original purchaser.

Course Refund Requests

• For Self-Study courses or webinars, no refunds or credits will be issued under any circumstances, regardless whether online access was made. This policy extends for the entire online access period, such that if the customer does not access any part or all of the online course or webinar, CASTI is not liable for any missed content, including but not limited to all training materials.
• For Instructor-Led courses, refund requests that are received in writing:
• 20 or more full business days before the course start date will receive a refund, less a 15% processing fee.
• between 5 to 20 full business days before the course start date will receive a credit, less a 15% processing fee. The credit is valid for 1 year from the original course start date. Credits will not be extended beyond the 1 year time period.
• less than 5 full business days before the course start date are not eligible for refund nor credit. However, a transfer may be approved, at the sole discretion of CASTI, pending a 15% processing fee.
• Absolutely no refunds or credits will be issued for no-shows. This policy extends for the entire length of each Instructor-Led course, such that if the customer does not attend any part or all of the Instructor-Led course, CASTI is not liable for any missed content, including but not limited to all training materials.
• Refund requests must be received in writing via email to training@casti.ca and all requests must be confirmed via email reply from CASTI. Only refund requests that have been confirmed by CASTI will be honoured.
• Refund requests may only be made by the original purchaser.
• A 100% refund of Instructor-Led course registration fees will be issued for any Instructor-Led courses postponed or cancelled by CASTI.

Attendee Substitution Requests

• In the event that the original purchaser cannot attend an Instructor-Led course, an “attendee substitution” request by the original purchaser may be made in writing to CASTI at least 10 full business days prior to the course start date and are subject to written approval by CASTI (see procedure below).
• Instructor-Led course attendee substitution requests must be received in writing via email to training@casti.ca and all requests must be confirmed via email reply from CASTI. Only attendee substitutions that have been confirmed by CASTI will be honoured.
• Substitution requests may only be made by the original purchaser.

Discount for Registration in Multiple Instructor-Led Courses

• A discount is available for registration in multiple instructor-led courses. The discount is offered to the original registered attendee for registration in 2 or more courses. The original registered attendee must be attending all courses within the same calendar year to qualify for a discount.
• The discount is based on descending value of courses - highest priced course is paid in full, with each additional course registrations receiving a 5% discount.

Terms and Conditions

COPYRIGHT: ©2024 Codes and Standards Training Institute (CASTI). All rights reserved. All CASTI training materials are the property of CASTI and CASTI Publishing Inc. CASTI training materials are copyrighted and protected under Canadian and International copyright laws. Furthermore, CASTI training materials are solely for personal use by fully paid course attendees and customers. Copying any CASTI training materials without written permission from CASTI is illegal. No part of CASTI notebooks may be reused, reproduced, or redistributed in any form or by any means-graphic, electronic, or mechanical, including photocopying, recording, taping, information storage, or retrieval systems-without the written permission of CASTI. CASTI reserves the right to revise these policies, terms, and conditions at any time without notice.

INTENT OF ATTENDANCE: The course text and materials supplied to attendees at CASTI courses are prepared and issued for the attendee's sole use. Use of CASTI materials and training methods in any form for training personnel, other than fully paid attendees of CASTI courses, is strictly forbidden.

All employees of companies offering any form of training in areas that are the same or similar to the training provided by CASTI are strictly prohibited from attending a CASTI course and subsequently presenting the same or similar courses for any reason and under any circumstances, or any other form of obtaining and using CASTI training materials or methods. Committing any of these acts without written permission from CASTI is a violation of these Terms and Conditions, and will be dealt with through legal actions. Attendance at our courses or sending attendees to our courses constitutes full acceptance of these Terms and Conditions and no other Terms and Conditions contained in purchase orders, requisitions, or other documents shall supersede these Terms and Conditions under any circumstance.

IMPORTANT NOTICE: The material presented in CASTI courses has been prepared for the general information of the reader and should not be used or relied upon for specific applications without first securing competent technical advice. Nor should it be used as a replacement for current complete engineering codes and standards. In fact, CASTI highly recommends that the appropriate, current engineering codes and standards be reviewed in detail prior to any decision making.

Codes, standards, and technology constantly change. Information delivered in CASTI courses and contained in course materials is based on the best available information obtained by CASTI and its instructors at the time of the course. While the material in all CASTI notebooks and online training courses was prepared with great effort and is believed to be technically correct, CASTI, its staff, and instructors, do not represent or warrant the material's suitability for any general or specific use and assume no liability or responsibility of any kind in connection with the information therein. CASTI is in no way responsible for subsequent use regardless of intention. Nothing in the CASTI notebooks or online courses shall be construed as a defense against any alleged infringement of letters of patents, copyright, or trademark, or as defense against liability for such infringement.

Customer Code of Conduct

Maintaining a respectful and healthy learning environment is critical to the learning experience and success of all attendees. As a customer of CASTI, you agree to:

• Be courteous and respectful
• Please minimize disturbance to others and use respectful language and conduct at all times.
• Limit the spread of germs
• If you attend in-person training while ill, you will be required to wear protective equipment such as, but not limited to, a surgical mask to minimize the spread of airborne germs.
• If you are unable to attend due to illness during the scheduled in-person training dates, CASTI will provide you with credit to attend a future class. Credit is only valid for 1 year and cannot be carried over or transferred.
• Maintain good hygiene
• Be mindful of personal hygiene and always wear appropriate attire including clothing and footwear.

Failure to comply with the Customer Code of Conduct may result in removal from the training course.